I was completely utterly floored with the awful service and food at the KFC A&W by Walmart in Richland. My Mom, myself, and My Daughter went there last week for some of their new "Grilled Chicken" and I was sooo dissapointed with all of it. So my mom and I stood to the side, while we were deciding what we wanted, and the guy at the counter was just like staring at us as if he was dumbfounded, and when we were ready to order, he just fiddled his hands. So we got our two meals, the total was $16.00. I think that is outragious, for two small meals. The chicked was very greasy, the mashed potatoes and gravy was cold and very firm, like they had been sitting for some time, and the fries were cold. And god forbid they hand out more than two packets of butter. I felt as if I was asking the guy for his kidney or something. And in my opinion, I thought that the the facility could have been a lot cleaner. I wouldn't accept that if I was a manager over there. I will never go back over there. For it still being a "new store" it should be ran a lot better. No more KFC for me...